Your data protection is central to our approach

This policy describes how BoundMerit (“we”, “us” or “our”) gathers, uses, stores and protects personal information when you browse our website, create an account or use our trading and support services. It works alongside the Terms of Use and covers visitors as well as registered users.

Data we may receive

The information we handle depends on how you interact with our services. It may include contact and identity details, such as your email address or telephone number, your country of residence, IP address, connection-related technical information, account settings, and material sent through forms, support channels, or payment providers. Certain information is needed to establish and administer your account and process deposits or withdrawals, while other details help secure access and maintain reliable service.

How is your information used?

• Create, verify and administer your account
• Provide platform access, market charts and client assistance
• Satisfy legal and compliance duties, including measures against fraud
• Strengthen platform performance, detect misuse and secure active sessions
• Deliver important account messages, including deposit receipts and planned maintenance notices

How we safeguard your information

We use technical and organizational controls suited to the risks we have identified. These may include SSL-protected communications, permission management, records of sensitive actions and, where available, two-factor authentication. No safeguard removes all risk, so please contact [email protected] without delay if you detect an unfamiliar sign-in or transaction.

Your personal data choices and rights

Within the boundaries of applicable law, you may ask to access or correct your personal information, limit particular processing activities, delete your data or object to certain uses. Email your request to [email protected] using the subject “Request to exercise my rights”, and include the email address linked to your account. We may reasonably request identity verification before completing the request.

How long we keep data and who helps us

We keep your information only as long as needed to deliver the services, satisfy legal duties and handle possible disputes. We may use providers for functions such as hosting, payment processing or transactional messages. They act under our instructions, contractual terms and suitable security measures.

Cookies and information linked to your session

Cookies and comparable technologies may be used on our site to keep you signed in, detect certain security events and produce combined usage insights. Browser settings let you change these choices, although disabling them can affect features such as account access or preference storage.

Questions about your personal data?

For questions about this policy or to make a rights request, contact us at [email protected]. Once any required checks are complete, we will take reasonable steps to respond clearly within an appropriate period.